SATISFACTION GUARANTEE; RETURNS.
We appreciate your business, and your satisfaction is our highest priority. If you are not completely satisfied with a product, simply complete the form on the back of the original invoice and return it together with the product in new condition within 30 days of your order and we will gladly give you a refund or a replacement.
Items shipped according to our free freight policy will be assessed a 15% restocking fee upon return. Items showing signs of use are subject to a 15% restocking fee. Thereafter, please contact the product manufacturer with any warranty claims. A copy of the invoice must accompany all returns.
Please return all product packaging and all the packing materials.
Refunds will be issued, and replacement items will ship to you, once we receive the returned item.
Refunds will be issued to the same debit or credit-card used for the initial purchase.
Credits will be applied to the customer's account as per customer credit-card agreement. Refunds for check or gift-card transactions will be issued by gift-card or check.
Returns for any items shipped by freight carrier must be arranged through our customer-service department. Service charges and shipping charges are not refundable.
It is responsibility of the customer to pay all return shipping charges.
Personalized, monogrammed, or custom items; vaccines; live traps, software or electronic media, including CD's and DVD's, once the product packaging is open; and items showing signs of abuse cannot be returned for any reason.